Information & Resources

Deliveries, Returns & Cancellations


Where do you deliver?

We currently only deliver within the United Kingdom, but we hope for this to change in the near future, so keep your eyes peeled! 


Gift Boxes

Our gift boxes are sent via courier, usually Hermes, although which provider we use for each parcel is at our discretion. 
We have a flat rate for all boxes regardless of size and weight, which is £2.99 for standard delivery and £4.99 for express delivery. We generally offer free delivery over a certain amount, and reserve the right to offer free delivery as part of promotions that we launch and expire as we see fit.
 
We endeavour to get all boxes sent out as soon as feasibly possible, so there is a good chance you will receive your box sooner than anticipated. If this is not preferred, please state this in your delivery comments. 
If our selected courier fails to make the delivery within the specified time, despite us dispatching within the agreed timeframe, we will happily refund any shipping costs. However, we are not liable for any other costs incurred for late deliveries outside of our control. 


Returns & Cancellations

We do not include receipts or returns slips within our gift boxes, as they are generally sent as surprise gifts to recipients. Therefore, you must retain all email correspondence regarding your order. 

We do not generally accept returns for hygiene reasons, as many of our products fall under the food, drink, skincare and beauty categories. However, if your order is incorrect, damaged or faulty, please email us at hey@mendellistreet.com. Please include your order numbers, a description of the issue (along with photographs if relevant), and we will find a solution. We must be notified of any issues within 14 days of the day the gift box was received. 

Should you wish to cancel an order, please contact us at the earliest opportunity. We may not always be able to cancel the order, but providing it has not yet been dispatched, we will do our upmost to help.

Terms & Conditions

  1. What are these Terms & Conditions?

These Terms & Conditions set out the terms on which Mendelli Street provides the website and offers for sale any goods to you, and which you agree to use the website to make such orders. These Terms & Conditions apply to all orders made via our website. Please read these Terms & Conditions carefully and ensure that you have understood them in full before using our website. If you disagree with any of our terms & conditions, please discontinue the use of our website and do not make an order through our website.

2. Definitions

2.1 In these Terms and Conditions we will use the following terms:​

  • ‘Account’ refers to the account that you, the user, creates with Mendelli Street to register as a user. You can create an account using the form available at the top of our website.

  • ‘Basket’ is the virtual shopping basket which contains any products you have selected to add to your gift box.

  • ‘Customer’ is any user who had made a purchase from Mendelli Street via this website.

  • ‘Goods’ refers to any products ordered by and supplied to the customer from Mendelli Street.

  • ‘Listings’ are a summary of our products that we stock at Mendelli Street. Each listing will contain, in general but not as a definite, a photograph, description of the item and a price.

  • ‘Order’ is any request made by the user to purchase any goods sold on our website.

  • ‘Mendelli Street’, ‘us’, ‘we’, ‘our website’ refers to Mendelli Street.

  • ‘Supplier’ refers to the original creator or provider of any goods or listing sold by Mendelli Street. 

  • ‘User’, ‘you’, ‘customer’ or ‘your’ refers to the individual who has used Mendelli Street as either a browser or to place an order.

3. Acceptance of Terms & Conditions 

3.1 By using the Website and/or making an Order, You accept and agree to be bound by these Terms and Conditions.
3.2 Mendelli Street reserves the right to modify these Terms and Conditions at any time. We will notify You of any changes to these Terms and Conditions either by emailing You (at the email address entered by You into the registration form on the Website) and/or by posting a notice on the Website. By continuing to use the Website and/or making any Order after changes to these Terms and Conditions are made and notified to You, You agree to be bound by such changes.
3.3 You can review the most current version of our Terms and Conditions at any time by clicking on the ‘Terms and Conditions’ link located at the bottom of the Website. It is Your responsibility to ensure that You are familiar with the current Terms and Conditions. You are advised to review our Terms & Conditions on a regular basis.

4. What is the website? 

4.1 The Website is an electronic retail store which combines physical products, charity donations and gift experiences sourced by Mendelli Street.
4.2 A customer can buy gifts and send them either to themselves or direct to their recipient using our website.

5. How to make an order

5.1 Users may browse the Website for free and may view products without any obligation to make an Order.
5.2 If You wish to purchase Goods shown, You may select it by clicking “Add to Gift Box” on the Listing for the relevant Goods. The default setting for quantity of Goods shown is generally (though not always) one item.
5.3 When You click the “Add to Gift Box” button on an item, the Goods shown will be transferred to Your Basket.

5.4 You can view Your Basket at any time by selecting the Basket icon at the top right hand side of every page of the Website.
5.5 By adding Goods to Your Basket, You have not entered into any binding commitment. At any time prior to payment, You can delete any item from Your Basket by selecting the ’remove’ button in your Basket.
5.6 When You have finished selecting Goods, You may select the “Checkout” button at the bottom of Your Basket.
5.7 You may be asked to log in to Your Account, or if You have not yet set up an Account, You may be asked to register with the Website. Once you have input your details, You will be redirected to the web page of our secure payment provider. You will be asked to enter Your credit or debit card details and to click “submit”. Depending on Your card provider, You may be redirected to a card verification page in which You will be asked to enter certain letters or numbers of Your secret password. This card verification page is operated by Your card issuer.
5.8 Mendelli Street reserves the right to remove any discount codes, vouchers or credit at any time without prior notice. Use of such discount codes, vouchers and credit are limited to one per user unless otherwise stated.
5.9 Mendelli Street will not see or receive Your credit or debit card details or the letters or numbers of Your secret code (to the extent that You are required to enter these). These will be viewable only by the payment provider and/or Your card issuer (as applicable).
5.10 When Your payment has been processed, You will receive a confirmation email from Mendelli Street.

5.11 On completion of the payment process which shall occur at the later of submission by You of Your credit or debit card details and (to the extent applicable) submission of the relevant letters or numbers of Your secret password, an Order will to have been made.
5.12 The cancellation and refund policies set out below shall apply to such Order.

6. Delivery 

6.1 Delivery charges (if applicable) will be added at checkout. More information can be found in our Delivery & Returns section.
6.2 If by accident the sender adds the wrong items to the wrong Gift Box, Mendelli Street will not be responsible. We will endeavour to correct this mistake providing the User contacts us at the earliest responsibility to rectify this error.
6.3 If by accident Mendelli Street include the wrong items within the wrong Gift Box, Mendelli Street will take full responsibility and pay for the return and replacement of said items.
6.4 Mendelli Street rely on third parties to provide delivery services. We are not responsible if estimated timelines are not met. If You do not receive a delivery in time, You may cancel Your Order in accordance with the cancellation policy detailed below.
6.5 More information on our delivery methods can be found in our Delivery & Returns section.

7. Returns 

7.1 If for any reason You are unhappy with Your Order, please contact us at the earliest opportunity. We do not accept returns in general for hygiene reasons, however you have 14 days to contact us if you there is an issue with your order, such as an item arriving damaged or faulty, and we will work with you to rectify the issue.

7.2 All items must be returned new, unused and with all tags and original packaging. Please note: Unless faulty, we are unable to accept returns of perishable items, earrings (for hygiene reasons), personal items sold with a hygiene seal where that seal has been broken, underwear, swimwear, products made to order, or any item that has been used or returned in an unsaleable condition. Returns that do not meet our policy will not be accepted and sent back to You or your Recipient.

7.3 We reserve the right to replace goods wherever possible, prior to offering refunds. Refunds will only be credited to the original payment method used. The refund does not include any shipping or handling costs unless otherwise agreed. We strongly advise You to send all returned items by a secure signed for service. Any returned items must be insured for the full amount of the sum paid and signed for on delivery.
 7.4 Mendelli Street will not be responsible for any lost or damaged Goods. Therefore, You are advised to retain the proof of postage certificate for any Goods returned.
7.5 If You are entitled to a refund, Mendelli Street will credit the original purchaser`s credit/debit card for the sum paid within 3 business days of receipt of the returned Goods. Card refunds may take 2-3 business days to appear in Your account.
7.6 Orders which are used for commercial purposes and subsequently returned (e.g. for use as props for photography) are actively monitored. Mendelli Street reserve the right to refuse to serve customers suspected of undertaking this activity for future orders. If you require products for commercial purposes, please get in touch at hey@mendellistreet.com for more information.

8. Your conduct 

8.1 By downloading and/or using the Website, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.
8.2 You agree and undertake to keep Your username and password confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.
8.3 You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms and Conditions.
8.4 You also agree not to:

(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;

(b) attempt to gain access to secured portions of the Website to which You do not possess access rights;

(c) impersonate any other person while using the Website;

(d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;

(e) resell or export the software associated with the Website;

(f) use the Website to generate unsolicited advertisements or spam; or

(g) use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website.

Publicly slander the website using inappropriate terms in a manner which Mendelli Street considers defamation/libel. This includes making slanderous statements on social media ie. Facebook, Twitter, Instagram. If you have an issue with a product or service provided by Mendelli Street, please contact us as early as possible so we can work with you to rectify this issue.

9. Payments

9.1 We currently accept all major credit cards including VISA, MasterCard and AMEX, as well as Paypal. Our e-commerce platform is using Stripe for a trustworthy and secure check out process, making ordering your cards anywhere at any time a simple, safe and seamless experience.

9.2 We reserve the right to amend our payment processor at our own discretion. If this is the case, we will update our Terms & Conditions and notify you of this update, either by email or on our website.
9.2 If you create an account and enter your payment details, your card will be stored securely by Stripe or Worldpay so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details, and you can remove these via Stripe or Worldpay at your own discretion.
9.3 On occasion, Stripe or Worldpay will send the issuing bank a request for either a £0 or a £1 authorisation to verify that the card is issued, and the bank will allow it to be authorised. This is a security measure from Stripe, to ensure that your card is chargeable, and will have no effect upon the overall price you pay for any products you purchase from the Mendelli Street site or mobile applications. Regardless of whether or not the authorisation is declined, the authorisation request is reversed immediately. However, even if the bank declines the authorisation, some people may still see an authorisation for £1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from your statement within a few weeks, if not sooner.

10. Our rights 

In providing You with access to the Website, publishing Listings and permitting You to make Orders for Goods via the Website, Mendelli Street reserves the following rights, and in accessing, browsing or otherwise using the Website and/or making any Order via the Website, You grant to Mendelli Street and agree that Mendelli Street shall have the following rights:

(a) the right to refuse or withdraw Your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in Mendelli Street’s sole and absolute discretion You violate or breach any of these Terms and Conditions;

(b) the right to suspend, amend or disable Your Account without giving You notice or any reason;

(c) the right to cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances Mendelli Street shall refund such part of the Order as has been cancelled by it;

(d) the right to report You to the police or other judicial body if Mendelli Street believes in its sole and absolute discretion that Your conduct (whether in using the Website, making an Order for any Goods or otherwise) is or may be unlawful.

11. Intellectual Rights 

11.1 Mendelli Street and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.
11.2 The Mendelli Street Website is protected by UK and International copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Website (or any part of it) or any material provided through the Website without Mendelli Street’s prior express written consent.
11.3 Any unauthorized use of the Website will result in the automatic termination of the limited license granted by us. Mendelli Street reserves the right to terminate the limited license without notice at any time following an unauthorized use by You of the Website.
11.4 Mendelli Street and its graphics, logos, icons and service names related to the Website are registered and unregistered trademarks or trade dress of Mendelli Street. They may not be used without Mendelli Street’s prior express written permission.
11.5 All other trademarks not owned by Mendelli Street that appear in connection with the Website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Mendelli Street.

12. Security

Whilst we have implemented commercially reasonable technical and organisational measures to secure Your personal information from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that You provide Your personal information at Your own risk.

13. Electronic Communications 

By downloading and/or using the Website and/or viewing Listings and/or making any Order for Goods through the Website, You consent to receiving electronic communications and notices from Mendelli Street. You agree that any notice, agreement, disclosure or other communications that we send to You electronically will satisfy any legal communication requirements, including that such communications be in writing.

14. Privacy 

You provide us with information when You register an Account via the Website, email us or speak to us over the telephone. We also collect information both relating to You (for example on Your usage and purchase history) and to Users of the Website in general. Any information that You submit or that we collect when You are using the Website is subject to the Mendelli Street Privacy Policy, the terms of which are hereby incorporated into these Terms and Conditions.

15. Product Liability 

15.1 Unless expressly stated, Mendelli Street does not produce or create any of the products sold on this website. We are a reseller who sell products which we obtain from legitimate businesses which are entirely separate entities from Mendelli Street. 

15.2 Mendelli Street is not liable for any illness, accident or death which comes as a result of using or consuming any of the products sold on our website. 

15.3 Mendelli Street is not responsible for the information on the packaging of any products sold on our website. Any missing or unclear information is the responsibility of the supplier. 

15.4 If you suffer from a particular allergy or infliction, we advise that you do your own research of products sold on this website to ensure you are safe to proceed. 

16. Indemnity 

You agree to indemnify and hold Mendelli Street and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys` fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.

17. Disputes 

17.1 You agree that these Terms and Conditions and any claim, dispute or controversy arising out of in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims), the Website, Mendelli Street’s advertising or any related transaction between You and Mendelli Street shall be governed by and construed in accordance with English law.
17.2 Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Termination 

Mendelli Street may change or discontinue the availability of the Website and at any time without prior notice. Mendelli Street reserves the right to terminate these Terms and Conditions for any reason, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set forth herein (with prejudice to our accumulated rights against You). In the event of any termination, You will immediately cease use of the Website and will not make any Order.

19. General 

19.1 These Terms and Conditions are agreed between You and us. No person shall have any rights under or in connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
19.2 If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
19.3 Mendelli Street reserves the right to charge interest on any late payments at the rate of 7% per annum above the base rate of the Bank of England. Interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.
19.4 Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.
19.5 Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.
19.6 You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights under these Terms and Conditions without our prior express written consent.
19.7 These Terms and Conditions set forth the entire understanding and agreement between You and Mendelli Street with respect to the subject matter hereof.
19.8 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.
19.9 You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

Privacy Policy 

This privacy policy will explain how our organisation, Mendelli Street, will use the personal data we collect from you when you use our website.
Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection right?

  • What are cookies?

  • How do we use cookies?

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?
Our Company collects the following data: name, email address, delivery address for your recipient or yourselves depending on your delivery preferences. We may also ask for your telephone number for delivery updates or your birthday for peronalised birthday emails but these are not mandatory. 


How do we collect your data?
You directly provide Mendelli Street with most of the data we collect. We collect data and
process data when you:

  • Create an account with us

  • Place an order for any of our products

  • Provide any feedback

  • Subscribe to our emails, such as newsletters

  • Use or view our website via your browser’s cookies

How will we use your data?

Our Company collects your data so that we can:

  • Process your order

  • Manage your account

  • Email you with special offers and information we think you might like

  • Contact you to discuss any queries

Our Company may share your name and preferred delivery address with our courier service or Royal Mail.

When our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?
Our Company securely stores your data in line with best practices at our head office. Our Company will keep your data for 6 years as a default retention period. Once this period has expired, we will delete your data permanently from our systems. We will notify you when this period is near to expire. It is your right to request our Company deletes your data at any time.


Marketing
Our Company would like to send you information about products and services of ours that think you might like, as well as those of our partner companies from time to time. If you have agreed to receive marketing emails, you may opt out at any time. You have the right at any time to stop our Company from contacting you for marketing purposes.


What is your data protection rights?
Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request any copies of your personal data. We may charge a small fee for this service.
The right to rectification – you have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe it incomplete.
The right to erasure – you have the right to request that our Company erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – you have the right to object to our Company’s processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email at hey@mendellistreet.com.


What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org 

How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website,
including:
 Keeping you signed in
 Understanding how you use our website


What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
 Functionality – our Company uses these cookies so that we recognise you on our
website and remember your previously selected preferences. These could include
the location you are in. A mix of first-party and third-party cookies are used.
 Advertising – our Company uses these cookies to collect information about your visit
to our website, the content you viewed, the links you followed and information about
your browser, device and your IP address. We sometimes share some limited
aspects of this data with third parties for advertising purposes. We may also share
online data collected through cookies with our advertising partners. This means that
when you visit another website, you may be shown advertising based on your
browsing patterns on our website.


How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to
remove cookies from your browser. However, in a few cases, some of our website features
may not function as a result.


Privacy policies of other websites
Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 1st October 2020.


How to contact us
If you have any questions about our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email to hey@mendellistreet.com.


How to contact the appropriate authority
Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.